Return policy
At Soie Strands we take pride in providing high-quality hair products that are carefully inspected before shipment. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
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No Refunds or Returns: Once an order has been placed and shipped, we cannot accept any refunds or returns. This policy ensures that every customer receives brand-new, untouched hair.
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Quality Assurance: Each product is thoroughly checked for quality before leaving our facility.
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Order Accuracy: Please review your order carefully before completing your purchase. We are not responsible for errors in the order once it has been processed.
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All issues must be reported within 3–5 business days of receiving the hair, please provide photos and details. We will review your case and work with you toward a fair solution.